As the requirements for digital proficiency have increased, companies are facing the difficulties of maintaining a vast internal tech team equipped to handle all aspects of digital projects. As a result, many are turning towards business, technology, or digital transformation consultancies for expert guidance and technical support.
In this post, we’ll delve into the operations of business consultancies, their working style, and the type of outcome you can expect if you decide to partner with them.
Remember that 'consultancy' is a somewhat wide-ranging term, encapsulating entities ranging from technology-focused strategy experts to implementation advisors. More than ever, identifying the right type of consultancy that aligns with your needs is vital.
For now, let’s focus on the principal advantages and challenges of engaging with a range of consultancies on software and development projects.
For a complete comparison of consultancies, software development companies, talent marketplaces, and more, feel free to check out our detailed guide.
Consultancies bring with them a wealth of knowledge and insight, offering advice and support on the implementation of software systems and solutions. They bring a level of technical proficiency and strategic thought that can transform your project from concept to reality.
Their deep implementation expertise can quickly prove invaluable. They will generally have a team of skilled consultants who can deliver high-quality work and guide you through the different project stages. Consultancies are built to take the cognitive and administrative planning strain off your shoulders as you try to get a new project off the ground.
While they offer high-quality results, consultancies also come with some limitations. For example, they often work with limited talent pools, drawn from their own employees, or a small range of partners. Again, while talented, this smaller range can restrict the variety of skills and perspectives on offer.
Relying heavily on specific partners to fill in gaps in their expertise, can also potentially reduce the diversity of technological approaches available, so aligning on tech stacks is vital.
Finally, remember that engaging with consultancies often involves substantial cost. While you gain access to exceptional skill sets and industry experience, it's essential to evaluate whether these benefits align with your budget– we’ll examine this in more detail in a moment.
A positive aspect of the consultancy model is their capacity to quickly kickstart projects. Drawing from a rich background of similar projects, consultancies can hit the ground running, swiftly putting their project management experience into practice. This speed can be a crucial advantage if you're looking for a fast-paced project launch.
On the flip side, the corporate nature of consultancies may also introduce potential delays. There’s certainly a method behind this. A consultancy will be used to working on very complex projects and will want to make sure all the right boxes have been ticked before work begins, but this can also result in longer lead times due to capacity constraints and bureaucratic processes, which could slow down the project initiation. Consultancies are great at working at a strategic level, and with larger organisations, but they might not be the right fit for a quick source of extra hands.
In addition to fostering a high level of collaboration, consultancies also provide streamlined communication channels. Given their well-structured setup, businesses can usually expect a single point of contact, like a project manager, who is responsible for keeping them updated on project progress. This eliminates the confusion of dealing with multiple team members and ensures that your instructions and feedback are accurately relayed to the entire team.
Consultancies, with their rich experience, also have best practices ingrained in their working methods. These established procedures and standards can prove beneficial for your project, ensuring that every task is undertaken systematically, reducing the risk of errors, and improving the overall quality of work.
While consultancies are excellent at delivering proven solutions, their ability to experiment and innovate might be constrained by their adherence to established methodologies. If your project requires cutting-edge solutions or out-of-the-box thinking, a consultancy might not be the best fit.
Another potential downside to consider is the potential mismatch in organisational cultures. Consultancies, especially the larger ones, may have a corporate working style that differs significantly from your company's culture. This difference in cultures could result in conflicts, slowing down the pace of the project and impacting the overall collaboration.
Finally, engaging with a consultancy might lead to a high degree of dependence on them for critical decisions and tasks, as they handle significant parts of your project. Over time, this could result in your own team's capabilities and knowledge becoming stagnant, limiting your ability to take over or manage similar projects internally in the future.
Consultancies offer an end-to-end service, handling everything from strategy formulation to implementation. While the upfront costs may seem high, the value delivered can be considerable, given the strategic insights, technical expertise, and comprehensive support provided. If you just want a project done, with minimum managerial input on your part, they can be a great fit – especially if you have several projects on the go at the same time.
The real cost of delivery can often be higher than expected due to tied-in commitments, which are common with consultancies. While consultancies aim to manage the entire project from start to finish, this could mean being locked into their services for a longer duration, increasing the total investment over time.
In addition, as consultancies are driven to provide an all-encompassing service, they can also fall into the same trap as digital agencies, pushing additional services or solutions which may not align with your unique needs or provide the most value for your specific situation. If you aren’t in the right place to benefit from additional services, or have tightly-defined project parameters, this can definitely lead to friction.
Consultancies undoubtedly bring significant benefits to the table. They can offer critical technology-focused strategy and implementation insights, providing immense value to your software and digital customer experience. However, these advantages come with some challenges; limited talent pools, high initial costs, and less flexibility in terms of capabilities and commitments.
For complex projects needing strategic guidance and technical proficiency, consultancies can be an excellent partner. However, for long-term engagements or projects needing a diverse range of technical expertise, other options might provide more flexibility and cost efficiency.
To explore these alternatives, have a look at our complete overview of different options, featuring a detailed comparison of various outsourcing partners in the market. As always, if you have a project in mind and require assistance, we're here to help.