Numerous organisations have made significant progress in their digital transformation initiatives, as nearly three-quarters of global enterprises have identified this process as their primary IT focus for 2022, compared to approximately half in 2021. [1]
As businesses navigate the complexities of integrating new technologies, the role of Digital Adoption Platforms (DAPs) becomes increasingly pivotal, offering the guidance and insights necessary to enhance operational efficiency and user adoption rates.
However, with the multitude of options available, selecting the most effective platform can prove challenging.
This article aims to streamline that decision-making process. We feature the best DAPs to help IT professionals, business leaders, and decision-makers identify those that align with their strategic goals and accelerate their online transformation efforts.
Let's examine some of the best DAP platforms available and look at their unique features.
Appcues is a software adoption and user onboarding tool created for both web and mobile applications. It empowers product teams to create, implement, and test personalised in-app onboarding experiences.
Appcues offers a range of pricing tiers designed to accommodate various business needs. The Essentials plan is for startups and small businesses, starting at $249 per month for one app. For teams at high-growth companies, the Growth plan is available, starting at $879 per month for one app.
For larger organisations with multiple products, the Enterprise plan is the most suitable option. However, pricing for the Enterprise plan is available upon request.
Pendo is another DAP designed to assist companies in creating products that deeply resonate with their consumers. Its offerings are aimed at driving product adoption, boosting customer loyalty, and fostering team innovation.
Pendo's pricing model is straightforward and based on monthly active users (MAU), which is suitable for firms of all sizes. The Base plan targets newcomers, offering product analytics, in-app guides, and one integration. The Core plan includes additional features like session replay.
Other than this, the Pulse plan enhances research and development with a net promoter score and product discovery. The Ultimate plan, for advanced organisations, adds upgraded guides and data sync capabilities.
WalkMe enhances the effectiveness of your digital transformation initiatives by boosting user engagement. With this software, you can gain insights into employee software utilisation and pinpoint obstacles within workflows. This digital adoption platform helps craft online interfaces that promote broader adoption of applications and processes, delivering a return of 494%.
WalkMe offers a flexible pricing structure that includes the basic WalkMe Core package, Additional Modules for enhanced functionality, and WalkMe Essentials for fundamental needs. Prospective clients can also request a tailored quote, ensuring they receive a pricing plan that best fits their specific requirements.
Whatfix enhances application usability by providing an interactive overlay that delivers real-time guidance, self-help options, and user feedback directly within any application. It utilises product analytics and artificial intelligence to ensure technology adoption is efficient, productivity is heightened, and robust data insights inform decision-making.
The pricing model for Whatfix is structured around a base fee coupled with user licence costs, which vary depending on the application's usage. Internal applications accessed by employees carry a licence fee per user, while customer-facing applications are priced based on the monthly active users. This model ensures flexibility and scalability to accommodate varying business needs.
Apty is a key resource for SaaS providers to heighten product feature adoption and generate increased revenue. IT directors, application managers, HR and sales VPs, and CIOs rely on this platform to optimise the use of web-based applications in everyday operations.
Potential users are encouraged to reach out directly to the Apty team for detailed pricing information.
As a Salesforce-certified partner that easily integrates with Salesforce to create training from existing processes, Spekit stands out as the premier solution for disseminating knowledge, driving adoption, and communicating process change in real-time across the organisation. Companies that need to onboard and train employees on multiple applications and tools within their organisation greatly benefit from Spekit's real-time, contextual microlearning content, which is delivered precisely when and where employees require it.
Spekit's pricing begins at $10 per user per month for the Basic plan. The Premium plan, at $20 per user per month, includes advanced analytics and engagement features, premium support, and a dedicated customer success manager. Additionally, Spekit offers optional add-ons such as product guides and in-app messaging for an extra $5 per user per month.
Userpilot simplifies the process of guiding users into a demo of your SaaS products, gathering and analysing user data, and enhancing the overall experience for both prospective and current users of your software.
Userpilot offers several pricing tiers to accommodate different business needs. The Starter plan begins at $249 per month when paid annually or $299 per month when paid monthly. For more established businesses looking for advanced features and greater support, the Growth plan is available starting at $749 per month, paid annually.
Gainsight PX is a sophisticated cloud-based platform tailored to enhance product experiences. It assists organisations of various scales in scrutinising user experiences and crafting strategies to foster product adoption among potential customers.
Gainsight PX offers flexible pricing plans to cater to various organisational needs. Its Essentials plan is tailored for growing businesses and customer success teams looking to get started swiftly. On the other hand, its Enterprise plan unlocks the full potential of Gainsight PX, providing access to the industry's leading customer success platform. For detailed information about cost, you can contact the team.
AppLearn Adopt enables teams to effectively use their enterprise systems by integrating real-time guidance directly into applications. This tool is compatible with a range of systems, including HCM, ERP, and CRM, enhancing user engagement, satisfaction, and retention. It also offers comprehensive analytics to pinpoint digital adoption hurdles, monitor advancements, and refine strategies for digital integration.
Pricing details are available upon request.
Newired helps guide, analyse, and optimise user flows and experiences by overlaying interactive guidance layers on top of existing enterprise web applications or websites. This ensures seamless, code-free, step-by-step user journeys.
For smaller deployments, particularly those with around 100 users or fewer, the maximum cost per user per month is approximately $4. This cost decreases as the number of users increases, making the total cost of ownership comparable to, or even less than, the price of a coffee per month.
Selecting the best digital adoption platform can be notoriously difficult. This is due to the myriad of factors to consider when opting for the optimal solution. Below, we will explain some best practices to help you adopt the most suitable platform for your enterprise.
|
Best Practice |
Description |
|
Easy Content Management and Creation |
Select a platform that simplifies software adoption, user onboarding, and navigation through business applications. Look for features such as codeless authoring to efficiently update and release content without technical expertise. |
|
Seamless Integration and Scalability |
Ensure the DAP integrates smoothly with existing systems and maintains enterprise-grade quality and functionality when scaled. The platform should handle large-scale implementation with minimal bugs or issues, enhancing the overall digital transformation process without compromising performance. |
|
Security and Compliance |
Choose a digital adoption platform with stringent security policies and compliance protocols to protect sensitive information. Verify that browser-based extensions do not collect data from personal or unrelated business activities, ensuring data integrity and user trust. |
At Deazy, we pride ourselves on being a tech-build platform that supports digital transformation through high-quality software development. Our mission is to provide cost-effective services that cater to the diverse needs of our fast-growing clients through scalable development solutions and access to a pool of talented programmers.
That is why we are the best places to hire talented developers.
Moreover, if you want to develop mobile apps to aid your digital transformation effort, you can outsource app developers from our team of highly skilled software engineers. Similarly, if your project requires hiring experienced web developers, you can always find competent programmers who have been vetted for their skills.
Explore our platform today and uncover how we can support your development needs. With Deazy, you can be confident in achieving your digital transformation objectives efficiently and effectively.
Choosing the best digital adoption platform is a critical step in driving your business's digital transformation. By focusing on key factors such as easy content management, seamless integration, scalability, and robust security, you can select a DAP that aligns with your strategic goals and enhances operational efficiency. The right platform will not only streamline processes and boost user adoption but also protect sensitive data and maintain user trust.
A digital adoption platform (DAP) is a software solution designed to help users quickly learn and effectively utilise new technology and software applications through interactive guides, walkthroughs, and training resources integrated directly into the application.
Platform adoption refers to the process of users beginning to use and fully integrating a new software platform or technology into their daily operations, ensuring that it becomes an essential tool in their workflow.
To choose a digital adoption platform, consider factors such as ease of use, integration capabilities, customisation options, support and training resources, cost, and user feedback to ensure it meets your organisation's specific needs and goals.
Yes, digital adoption platforms are worth it as they enhance user engagement, reduce onboarding time, improve productivity, and ensure that users fully utilise software features, ultimately leading to higher ROI on technology investments.